- Of course, being empathetic is a useful tool in regard to being persuasive, but I would assert that this is a matter of putting the cart before the horse. Attempting to teach a person something when that person rejects the source material will always be fatally inefficient. Furthermore, to insist on teaching someone who's not open to it qualifies as disrespectful attempted coercion. Discovering the 'why' is generally the purview of highly-trained psychiatrists, and even then typically not worth the price of admission. People pursue knowledge when they're ready, willing and able -- and efforts to force the process, even through "well-intentioned" sympathy, rarely produce functional results. The person has to face his or her own demons in any matter about which he or she is stuck. When it comes to Scripture, it's a combination of internal resolution and the dance that involves what Yah puts on his or her heart. Way too often, we see ourselves as missionaries of salvation -- and then we justify treating people as if they would be helpless without us.
Instead of reinforcing the hurt feelings, it's perfectly admissible and predominantly much more likely to lead to improved well-being for one's helpee to simply let him or her stew in his or her own juices long enough that it becomes sufficiently uncomfortable to inspire doing the work that will lead to transformation. Then, instead of being rewarded for presenting oneself as a victim, one will come to you with requests for the knowledge you previously wanted to spoon feed.
Sound bite version: we don't save souls; souls first individually recognize the need to be saved and then they are available to let Him work His salvation.